I could have written that letter. I will not go to the local hospital anymore for the same reason; their billing system is total shit. An argued bill of $1000. All because of physical therapy co-pays that I don’t have because it’s a fucking PPO. The insurance company agreed I didn’t owe it and didn’t need a referral. The hospital agreed I didn’t owe it but they had already sent the bill to the law firm. The law firm agreed that I shouldn’t owe it but the hospital had sent it to them. Somehow everyone agreed that I shouldn’t have to pay the bill, but no one would actually clear it.