The Final Step Is Acceptance

Not Always Right | Funny & Stupid Customer Quotes » The Final Step Is Acceptance

(I work as a phone support technician for a large software company. Once a month one of our mentors listen to our calls, to ensure that we follow protocol. I was being listened to one day a few weeks ago.)

Me: ‘Welcome to Tech Support, you’re talking to ****”

Customer: ‘Hi, my name is ****, and I work at **** bank. You’ve really gotta help me! I’ve got this message on my computer, and I don’t know what to do!”

Me: ‘Okay, if you could start by reading the message to me, I’ll see what we can do.”

Customer: ‘Oh, okay.. It says: ‘Your computer has been automatically adjusted for daylight savings time.’ What do i do?!”

Me: ‘Er is there a button that says ‘OK’?”

Customer: ‘Yes.”

Me: ‘Can you tell me what happens when you click the ‘OK’ button?”

Customer: ‘Oh, thank you very much! You’re a life saver! Thank you, thank you; now I can finally get these reports done!! *hangs up*

Me: ‘ you’re welcome?”

Mentor: *after listening in* ‘You know what the scary part is? That is my contact at the bank the same person I entrust my life savings to.”


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